- Can you book my flights/Where do I fly to?
- Customers book through us as they are able to obtain the best price and flexibility by booking their accommodation and flights separately. Antalya airport has recently won European awards for best airport, and many UK airports operate direct flights. Check with your local airport who should have information on carriers. Note timetables may differ by season and you may want to consider booking the two legs of the journey with different airlines. The transfer is usually just under 2 hours.
- Do I need a car at Goldcity?
- Most people don’t bother hiring a car as there is plenty to occupy them at Goldcity and there is complementary service to Alanya and to the beach. Hiring a car for a few days during your stay may be a good idea if you want to explore. There are plenty of car hire companies locally including a service offered by the hotel. (Sorry but for legal reasons we can't recommend a provider).
- What accommodation do you offer?
- To simplify the booking process for guests, we have selected favourite accommodation types based on feedback from our customers. At Goldcity there are around 30 different types of accommodation and we can arrange any. Unlike many hotels, the uxury family suites in the hotel are very spacious, with large separate bedrooms and the added benefit of a small well equipped kitchen area with dishwasher and washing machine. If you are comparing our prices with other providers, please ensure you are comparing 'like for like'. All of our rentals are fully managed by the hotel which entitles you to their many complementary services. If you would like us to quote for accommodation types not listed, please email us.
- What is offered on a complimentary basis?
- Goldcity is a relatively new Resort, launched Easter 2009 and is offering a host of complimentary services . These currently include shuttle to beach and to Alanya, entrance to spa and gym, use of private beach (towels, sunbeds etc), wifi in hotel lobby, entrance to disco/night club, entertainment, cinema, kids club (under 2s are charegeable) and lots more. These are expected to remain complimentary for the foreseeable future but the hotel does reserve the right to add or remove complimentary services without notice.
- How far is the private beach?
- Goldcity is set on the side of a mountain overlooking the sea. The private beach is about 7 minutes free shuttle ride.
- Is My Money Safe with you?
- Yes. All client’s money is paid into an HSBC client account prior to being paid to the hotel. Should our company become insolvent, your funds are protected. As with many other businesses there are some unscrupulous booking agents. Be vigilant. If a company offers you a price which seems too be good to be true, perhaps it is too good to be true! Credit card payments do offer an added level of security although banks usually make a charge for this which agents such as ourselves need to recover.
- Are prices very high at Goldcity?
- Prices are in Turkish Lira and are extremely favourable when compared to prices in Spain etc. Note that many leisure facilities are currently offered by Goldcity on a complimentary basis.
- Which is best, the hotel or Gold Village?
- The experience of staying in the hotel or staying in Gold Village is very different and down to personal preference. Irrespective as to where you stay you have the same right of access/prices to the various facilities and services. If you want to be close to the hub of activity then the hotel will suit you better although there is a complementary scheduled bus service around Gold Village.. If you have any mobility problems then the hotel is likely to best suit. If you need accommodation with 3 bedrooms then Gold Village (the grounds) offers more options.
- What is the minimum number of days for my booking? Can I arrive any day?
- On line bookings currently has a minimum stay of 5 days. If you would like to stay for less then please contact us. Subject to availability you can arrive on any day.
- What do I do when I arrive?
- If you are collected from the airport by Goldcity you will be taken directly to the hotel for check-in irrespective of whether you have booked a villa, hotel room or apartment. If you are making your own way to Goldcity, you will need to give your name/booking reference at the security gate in order to gain access to the resort. It is useful to have your booking Reservation Id handy anyway. You will then head for the main hotel reception. You may be asked for a credit card swipe at check in.
- Which should I book first, accommodation or flights?
- Most customers opt for the following sequence.
- Check flight times and availability.
- Check on-line availability of accommodation for chosen dates.
- Book flights first and book accommodation immediately flights are booked. In the unlikely event that after having booked your flights, your chosen accommodation is showing as being no longer available, please call us as we may have additional stock or be able to offer an alternative.
We do also offer a reservation system whereby we will usually 'secure/hold' accommodation without obligation, for up to 24 hours. This service is not available on line.
- Most customers opt for the following sequence.
- Special Requests
- If you have a special request, please let us know via the special requests section requested during booking. We will pass your request to the hotel. Because we are not in control of allocations we can not guarantee your request. For other requests please contact us via our contact page.
- What is the private beach like?
- Warm waters for much of the year, Goldcity Hotel operated watersports (weather/season permitting) changing facilities, snack bar. Complimentary use of sunbeds and shade. Course sand, clear waters - typical of the Mediterranean.
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- What is the check-in and check-out time
- Check-in is 12 noon and check-out is 2 p.m.
- Will everything be open all year round?
- The resort is open 365 days per year but is expected to be quiet outside of the main season. The Resort will operate services based on demand and therefore guest should expect that not all facilities and services will be available all year round.
- Is Goldcity suitable for Disabled Guests/those with mobility problems?
- Goldcity is very hilly! Guests with restricted mobility may find staying within the hotel more convenient than staying in Gold Village (the grounds). Rooms adapted for disabled customers are now available in the hotel. Please let us know of any disability prior to booking. We will describe the accommodation and you can assess its suitability.
- Are there EnglishTV channels?
- There are lots of English speaking TV channels. Theses include film, sports and documentary channels. There is a free cinema within the hotel, a TV lounge and sports events are sometimes available on big screen.
- How far from the airport?
- Usually approaching 2 hours depending on traffic.
- Do I need to take anything with me for the hotel rooms/apartment/villa?
- All apartments (and family suites) and villas have dishwasher and washing machine but you will need to buy or bring your own washing tablets etc. There is also a chargeable laundry service. Towels, bedding etc are provided in the accommodation although you may wish to take a couple of tea towels. Hotel issued towels need to be used at the Pool/beach and can be borrowed at the hotel or the beach. Hairdryers are available in all hotel accommodation but not in all private villas. Generally coffee makers are not provided.
- Special Occasions - birthdays, weddings, other celebrations?
- The hotel offers special honeymoon packages. An impressive honeymoon suite can be booked (price on request) or a complimentary honeymoon package can be provided within any accommodation. Please advise at the time of booking. Weddings can be accommodated for small or large groups alike. Please request information. If you would like to make any other special request, eg birthday celebration or celebration cake, then you should contact the hotel direct. info@goldcity.com.tr
- What are check-in and check-out times?
- Check in is from 2.00 pm on day of arrival. Check out is 11.00a.m. - If you arrive early and your accommodation is ready (after 11.00 a.m.) you may be allowed early access at no extra charge. If you would like to guarantee early access to your room, or guarantee keeping your room after the standard departure time then you need to pay for an extra night. Alternatively, regarding late stays, if your accommodation has not been rebooked for that day, you can arrange directly with the hotel to keep it (up to late evening) for a fee, which you can arrange and pay for locally.
- What if something does not work in my villa or there is a problem?
- All accommodation at Goldcity has a direct phone through to the 24 hour reception and there is an on-site maintenance team. You should report any problem with the accommodation immediately. If you would like assistance with any problem/queries then please feel free to contact us and we will be happy to assist. If you have concerns which are not resolved then you Must contact us prior to your return to allow us to aid in the resolution.
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Any more questions? Please email us on info@goldcitysales.co.uk
Disclaimer: We hope that the information above proves useful to the reader. It is intended as an assistance to guests staying at Goldcity and is believed to be correct at the time of writing. (Last updated Tuesday, June 23 2009). Although we work closely with the hotel, we can not guarantee that occasional changes in its procedures or provision of facilities or services, may invalidate some of the information above. Please note that we are accommodation booking agents only, and do not arrange or recommend the use of any particular airline, mode of travel or supplier of transport services, including airport transfers and complementary resort transport.
